Frequently asked questions

What is Chatified.ai?

Chatified.ai is a SaaS-based AI chatbot designed to enhance customer engagement on your website. We offer a range of features like 24/7 support, customizable training, analytics, and more to help you deliver a superior chat experience.

What is a chatbot?

A chatbot is a software application designed to simulate human conversation. It can interact with users through text or voice and is commonly used for customer service, information retrieval, and more.

Can I customize the chatbot widget?

Yes, you can easily customize the chatbot widget to match the look and feel of your website. Our user-friendly dashboard provides various customization options.

What languages do you support?

We support almost any language as ChatGPT can interpret and answer in more than 85 languages.

How long does it take to train my chatbot?

The training duration depends on the amount and type of data. Generally, it takes 1 to 15 minutes to parse and analyze your documents and links.

How do I train my chatbot?

You can train your chatbot by uploading files in formats like PDF, DOC, and TXT, or by scanning your website. Our platform will guide you through the process.

What kind of analytics and reports can I expect?

Our analytics dashboard provides detailed insights into chatbot performance, customer interactions, and more, helping you make data-driven decisions.

Can I integrate Chatified.ai with other applications?

Yes, we offer robust API capabilities that allow you to integrate Chatified.ai with other applications and services.

What if I encounter issues with my chatbot?

Our support team is available 24/7 to assist you with any issues or queries. You can reach us via email, chat, or phone.

Do you offer onboarding assistance?

Yes, we provide comprehensive onboarding assistance to help you get your chatbot up and running smoothly.